Welcome to Design Hair Company's terms and conditions. I'm dedicated to providing excellent hairdressing services as a Mobile Hairdresser. Please read the following terms carefully before booking an appointment with  me.

CONSULTATION & SKIN TEST
All new colour clients are to have a consultation appointment before booking a colour service. A non-refundable payment of £20 is required, and this will come off your colour appointment.

NEW CLIENT'S
During your consultation appointment I will do a skin test, It's important to give you  a skin test even if your new to colour or have been colouring your hair for some time, as all colours can react differently.

​Existing clients that are wanting to book a colour service may also need to be 
re-tested especially if there have been any changes to there health or medication. please keep me informed of any changes as its in your interest to do so.

CANCELLATION POLICY 
I understand that sometimes you need to cancel/reschedule an appointment, so if you do need to please give me 48hrs notice before your appointment.
I require a minimum courtesy of 48 hours notice, please understand that if you do not give me any notice, I miss the opportunity to fill the appointment in time for someone else.
If you cancel less than 48 Hours before your appointment and don't reschedule unfortunately you will loose your deposit.

​APPOINTMENTS 
Please make sure your hair is clean (unless otherwise requested) I like to work with clean hair to give you the best results

SERVICES

BLOW DRY 
Have hair washed before I arrive, or if you would like me to see your hair first, you can wash it once I've arrived.

CUT & Blow Dry 
Please wash your hair before, or after I’ve arrived.

COLOUR 
Hair must be clean, dry & product-free. This includes dry shampoo/talc, root colour spray, hairspray, etc. For best colour results, wash hair day/night before.

WEDDING HAIR
All the wedding party including the bride and bridesmaids hair must be freshly washed and dried, if I have to spend time blow-drying this could impact on my time being creative and include extra costs for you. Obviously this doesn't apply to any wedding guests that have booked in for a blow dry for the occasion.
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At all appointments I would appreciate a clean spacious area to work, free to put my tools and access to sockets.

​OTHER INFORMATION 
All payments are to be paid by bank transfer or cash.

​Hair By Design Hair Company reserves the right to request payment upfront for any services or products.

​I endeavour to always get to your appointment on time, however being mobile please allow for traffic conditions that may effect your appointment. I will contact you when I'm on route to you and If there are any delays I will inform you straight away with a estimate time of arrival.

​I appreciate some of my clients are smokers – but please could you refrain from smoking around me whilst I am visiting you. I do not want myself, my tools or gowns to smell of smoke this is especially unpleasant when I am visiting my next clients.               

Thank you.

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